Privacy Policy

Privacy Policy and SMS Consent Information

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information, including for SMS communication purposes.

Information We Collect

We may collect personal information such as your name, email address, phone number, and mailing address when you submit forms, register for services, or opt-in to receive SMS communications.

How We Use Your Information

Your personal information is used to:

  • Provide and improve our services.

  • Respond to your inquiries.

  • Send updates, notifications, or marketing communications (including SMS messages) based on your consent.

  • Comply with legal and regulatory obligations.

SMS Communication and Consent

By providing your phone number and opting into SMS communications, you consent to receiving text messages from us regarding our services, promotions, and updates. Message and data rates may apply.

You may opt out of SMS communications at any time by replying "STOP" to any message or contacting us directly. For assistance, reply "HELP" or contact our support team at tlmarsh@sunaq.org.

  1. SMS Consent Communication:
    The phone numbers you collect as part of the SMS consent process will not be shared with third parties for marketing purposes.                                                                                                                                                  

  2. Types of SMS Communications:
    If customers consent to receive SMS messages, they may receive communications such as:
    Example:

    "Hello, this is a reminder of your upcoming appointment with Employee (NAME) at (Sun’aq Tribe) on (DATE) at (TIME). Reply STOP to opt out of SMS messaging at any time."

    • Appointment reminders

    • Follow-up messages

  3. Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may send up to [X] messages per week related to [appointments, billing, etc.].
    Example:

    "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

  4. Potential Fees for SMS Messaging:
    Be aware that standard message and data rates may apply, depending on the recipient’s carrier’s pricing plan. These fees may vary for domestic and international messages.                                                                                                 

  5. Opt-In Methods:
    Customers may opt in to receive SMS messages via:

    • Verbally, during a conversation

  6. Opt-Out Methods:
    Customers can opt out at any time by replying "STOP" to any SMS message. Alternatively, they can contact you directly to be removed from the messaging list.                                                                                                          

  7. Help:
    If customers are experiencing issues, they can reply with "HELP," or you can provide them with direct assistance via a contact link or phone number.                                                                                         

  8. Standard Messaging Disclosures:

    • Message and data rates may apply.

    • You can opt out at any time by texting "STOP."

    • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms & Conditions] pages.

    • Message frequency may vary.

Sharing Your Information

We do not share, trade, or sell your personal information, including your phone number or SMS consent, to third parties and any affiliate companies for marketing purposes.

Security Measures

We implement industry-standard security measures to protect your personal information. However, no method of online transmission is completely secure.

Links to Third-Party Websites

Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Your continued use of our website and services, including SMS communications, signifies your acceptance of this Privacy Policy.

Thank you for trusting us with your information.

For questions or concerns, please contact us at tlmarsh@sunaq.org or 907-531-5009.

Website Compliance & Privacy Policy

A well-structured website is key to complying with SMS regulations. A critical aspect of your website must be a Privacy Policy that clearly informs customers about how their data is collected, used, and protected. The Privacy Policy must also state that "Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes." This aligns with the TCR’s goal of enhancing business texting security and protecting SMS messaging from spam.

This website is supported by Grant Number 90NL0664-03-04 from the [ACF Office/Program] within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the [ACF Office/Program].